Privacy Policy

Company: NOMAD RECON LLC
Website: nomadrecon.org

NOMAD RECON™ respects the privacy of users, departments, agencies, and organizations that use our platform. This Privacy Policy explains what information we collect, how we use it, how we share it, and how users may contact us about privacy-related questions.

Information We Collect

NOMAD RECON may collect information that users or organizations provide directly, including:

• Name
• Email address
• Phone number
• Department, agency, company, or organization affiliation
• User role or permission level
• Qualifications, certifications, or resource capabilities
• Apparatus, equipment, or resource information
• Availability status
• Assignment status
• Incident or mobilization-related information
• Messages, chats, notes, forms, or other submitted content
• Account login and authentication information
• Push notification subscription data (opt-in)
• Legacy SMS consent and opt-out records retained from when text messaging was supported (text messaging is retired as a delivery channel)
• Public access requests submitted through the Request Access form
• Support requests or communications with NOMAD RECON

Approximate device location: when you use the map's locate feature, your browser may request permission to share your approximate location. This is used only to center the map view and is not stored as part of your profile.

Department and incident locations (station addresses, geocoded coordinates, incident positions) are operational reference data entered by authorized coordinators — not personal device tracking.

NOMAD RECON may also collect technical information, including:

• Device information
• Browser information
• IP address
• Login activity
• Date and time of platform activity
• System logs
• Error logs
• Usage and performance data

How We Use Information

NOMAD RECON may use collected information to:

• Provide and operate the platform
• Manage user accounts
• Support resource coordination and availability tracking
• Send platform notifications
• Send email notifications for account notices and supported operational updates
• Support mobilization and assignment workflows
• Display authorized information to approved users
• Improve platform features, performance, and reliability
• Provide customer support
• Maintain security and prevent misuse
• Comply with legal, regulatory, contractual, or operational obligations

Notifications

NOMAD RECON delivers operational notifications through in-app notifications and opt-in push notifications, with optional email for account notices and operational updates. SMS text messaging is retired and is not a delivery channel for platform notifications.

NOMAD RECON LLC does not guarantee delivery of any notification. Notifications may be delayed, blocked, undelivered, or unavailable.

How Information Is Shared

NOMAD RECON may share information with:

• Authorized users within the same department, agency, county, region, or organization
• Authorized coordinators, administrators, or command-level users
• Service providers that help operate the platform, such as hosting, messaging, email, mapping, authentication, analytics, or support providers
• Legal, regulatory, or public safety authorities when required by law or necessary to protect users, the public, the platform, or NOMAD RECON LLC
• Other parties with the customer's or user's permission

NOMAD RECON does not sell user personal information.

Customer and Agency Data

Departments, agencies, counties, regions, and organizations may submit operational data into NOMAD RECON. This may include personnel, apparatus, availability, assignment, incident, and mobilization information.

Customers are responsible for ensuring that the information they enter into NOMAD RECON is accurate, authorized, and appropriate for use within the platform.

Data Security

NOMAD RECON uses reasonable administrative, technical, and organizational safeguards designed to protect information from unauthorized access, loss, misuse, or disclosure. However, no internet-connected system can be guaranteed to be completely secure.

Users are responsible for protecting their login credentials and immediately reporting any suspected unauthorized access.

Data Retention

NOMAD RECON may retain information for as long as necessary to operate the platform, provide services, comply with legal or contractual obligations, resolve disputes, support audits, maintain security, and improve the platform.

Customers may request deletion or export of certain data, subject to legal, technical, contractual, or operational limitations.

Your Privacy Choices

• Opt in or out of push notifications at any time from your notification settings (push notifications are opt-in)
• Manage account security and operational email preferences from Settings
• Request access to, correction of, or export of your personal information
• Request deletion of your account and associated personal information (see Account & Data Deletion below)

Account and Data Deletion

Users may request deletion of their NOMAD RECON account and associated personal information by visiting nomadrecon.org/delete-account or by emailing support@nomadrecon.org with the subject line Account Deletion Request.

NOMAD RECON will verify the request and process account deletion within a reasonable timeframe. Some operational records — including deployment history, incident participation records, mobilization logs, and audit records — may be retained where required for legal, regulatory, safety, audit, or public safety documentation purposes.

For detailed information on what is deleted and what may be retained, see the Account & Data Deletion page.

Public Pages

Some NOMAD RECON pages may display public-facing information, such as incident links, maps, public dashboards, public rotation boards, or general resource information. Public pages are provided for situational awareness only and should not be used for emergency, evacuation, life-safety, dispatch, or official command decisions.

Children's Privacy

NOMAD RECON is intended for use by adults and authorized organizational users. It is not intended for children.

Changes to This Policy

NOMAD RECON may update this Privacy Policy from time to time. Updates will be posted on the website with a revised effective date.

Contact

For privacy questions, contact:

NOMAD RECON LLC
Support: support@nomadrecon.org
Compliance: compliance@nomadrecon.org
Website: nomadrecon.org